LGBTQ+ Cultural Humility
Raising the bar on inclusive care and services from frontline workers and mental health practitioners
Are you a nonprofit providing therapeutic services and want to better serve your LGBTQ+ patients and clients?
Are you a college campus or university inspiring budding medical students, therapists, psychiatrists, and social workers to better serve LGBTQ+ communities?
Charlie loves working with nonprofits, mental health practitioners, medical professionals, interns, and students to help better understand and serve the needs of LGBTQ+ folks so that they have great care and experiences from the moment they hear about you all the way through services being completed.
Maybe you’ve gotten feedback that some providers are missing the mark.
Maybe someone has complained that your forms are outdated, but you don’t know what pronouns are or what to put instead for certain fields and answers.
Maybe you’re unintentionally repelling prospective clients and patients without realizing it because they can’t even see themselves utilizing your services.
Charlie can help you get staff on track, including the frontline workers, who are usually an individual’s first point of contact. Let’s make sure your potential and current LGBTQ+ patients and clients have positive experiences with your services from start to finish!
The Therapist Quick Starter Training: LGBTQ+ Fundamentals
The quick starter package is an interactive offering that broadly introduces the LGBTQ+ community and common terminology. It starts with a top-level view of the community and how the subgroups relate to one another. We discuss examples of affirming actions, spend time brainstorming a potential client's onboarding experience, and engage in a case vignette activity. Three hours, not including breaks.
Participants will be able to:
1. Review some tools that highlight complexities of gender, sex, sexuality, etc., and their relationships to each other
2. Identify ways to affirm LGBTQ+ clients during communications
3. Understand why LGBTQ+ community members seek mental health services
4. Advocate for clients by making the intake process more inclusive
5. Address mistakes and know how to correct others when appropriate
Who It Is Designed For
This is specific to people in the roles of therapists, counselors, psychologists, psychiatrists, nurse practitioners, and similar specialists.
Resources
Participants are given a PDF file to download and print out (or open digitally) before the session starts. The file includes additional pertinent information and resources to review later to enhance and continue the learning. The packet is critical, as it also contains activity information.
LGBTQ+ Friendly Is Not Enough
While LGBTQ+ Culturally Competent can never be fully achieved because the needle moves forward all of the time, this is for the mental health practitioners who want to move beyond LGBTQ+ friendly and LGBTQ+ affirming.
The Full-Day Therapist Training: LGBTQ+ Fundamentals
This includes everything in The Therapist Quick Starter Training: LGBTQ+ Fundamentals offering AND... it's extended to a 7-hour day, not including breaks.
One of the additional hours is spent:
Discussing how to best handle a client's LGBTQ+ disclosure
Practicing using gender-neutral language
The remaining 3 hours of content are discussed and agreed upon between the trainer and the main point of contact on behalf of the organization.
Additional topics include:
1. Marketing and Communications
2. Physical Space Considerations
3. Virtual Space Considerations
4. During Sessions
5. Advocacy and Consultation
Frontline Staff Training: Affirming LGBTQ+ Clients
This 2-hour training is for frontline staff who may interact with clients directly. It includes a brief introduction to the LGBTQ+ community's terms and language to serve as a foundation. This is a highly recommended training session in order for clients to have a smooth experience when using your services.
This includes covering situations such as:
1. Phone calls, emails with clients
2. Billing (name, sex, or gender marker)
3. Checking clients in
4. Intake and paperwork
5. Affirming language
6. Names and pronouns (updates, mismatching information)
Participants are given a PDF file to download and print out (or open digitally) before the event starts. The file includes additional pertinent information and resources to review later to enhance and continue the learning. The packet is critical, as it also contains activity information.
Looking for something different?
Check out sessions specific to Departments, Teams, and Roles via the link further below.
We can also create something entirely new!