Oops, Ouch, Thank You: Your Roadmap to Authentic Workplace Apologies

Mistakes happen at work, especially around names, pronouns, and assumptions. What matters most is how we respond.

The “Oops, Ouch, Thank You” framework offers a practical, human way to acknowledge harm, take responsibility, and keep moving forward without centering guilt or defensiveness. This guide breaks down how to use it well and why it builds trust instead of tension.